Table of content

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We expect every manager at Bene Bono to focus on reading these pages and take some time to understand what is required of you as a people leader.

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Purpose

What is the north star of a manager?

Living our pillars: how it drives your daily actions

🫂Feel safe

<aside> <img src="/icons/flashlight_yellow.svg" alt="/icons/flashlight_yellow.svg" width="40px" /> Everyone at Bene Bono should feel free to express their thoughts at any time and be their whole self at work: managers should always encourage active participation and active listening, ensuring that hierarchy does not stifle expression.

• Make sure everyone's voice is heard in meetings ;
• As a manager, prepare some questions, comments, or feedback on a specific topic. This way, you can avoid surprises, confusion, and domination by a few speakers. </aside>

<aside> <img src="/icons/music-artist_yellow.svg" alt="/icons/music-artist_yellow.svg" width="40px" /> The manner of communication is just as crucial as the content: we all should strive to maintain the appropriate tone, be readily available, and provide support to those in need. All Benies are custodians of respect and well-being for all! Empathise: treat your team like you would want to be treated personally.

We all bear responsibility for both what we say and what we permit to be said: no toxic behaviors, such as prejudices or non-constructive criticisms should be tolerated.

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<aside> <img src="/icons/bookmark_yellow.svg" alt="/icons/bookmark_yellow.svg" width="40px" /> Managers should attentively consider each individual's personal circumstances and demonstrate the necessary flexibility to enable a healthy balance between personal and professional relationships.

• Be an advocate for your team
• Create psychological safe space at work
• Embrace diversity and encourage diverse opinions and seek different perspectives

If you want to go further: https://www.linkedin.com/pulse/maintaining-contact-pros-cons-each-managerial-preference-laura-stack/

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🍏Save tons

<aside> <img src="/icons/groups_yellow.svg" alt="/icons/groups_yellow.svg" width="40px" /> Managers must deliver honest, clear and continuous feedback to assist their teams: no beating around the bush, as it does not facilitate progress or foster a positive workplace environment.

• Feedback giving and receiving in part of your daily routine. At the end of the week, take some time to reflect on the achievements and areas of progress of your team members and write them down.
• Avoid the “sandwich feedback” at all costs. The sandwich feedback means combining negative and positive feedback in a sandwich pattern. Managers typically use this method for performance reviews or to discuss a negative trait. This tends to create confusion and minimize the impact of what needs to be changed or corrected.
• Prepare your conversation in the Cockpit of your managee before your 1:1s. Remember to be clear and precise and focus on behavior that you have observed.
• Reinforce the positive output and achievements, keep in mind the ratio of 5 of positive feedback to 1 difficult feedback. </aside>

<aside> <img src="/icons/mountains_yellow.svg" alt="/icons/mountains_yellow.svg" width="40px" /> Managers are tasked with conveying the company's high ambition and mission through a consistently elevated standard of excellence. It is their collective role to motivate the team!

• When facing an issue, direct report is encouraged to provide a solution
• Each Benie must exhibit reliability when committing to a task (deadline, deliverable). Managers set the example but do not diminish individual ownership. </aside>

🌿Better everyday